About
Before DialWorth, this was the job.
DialWorth is built by someone who spent years on the other side of the relationship it measures: managing the accounts, not just the phones.
DialWorth is built by someone who spent years on the other side of the relationship it measures: managing the accounts, not just the phones.
I'm Benjamin Foskey. Before DialWorth, I worked as a client success consultant for mid-market service businesses, the kind that live and die by their front office, not a sales floor. Limousine companies. Pressure washing operations. Fleet cleaning providers. Six accounts at a time, averaging around $185,000 in annual revenue each, and my job was the whole relationship: onboarding, quarterly strategy sessions, performance reviews, the calls where something had gone wrong and someone needed a straight answer.
Retention across those accounts ran around 92%, with satisfaction scores averaging 4.8 out of 5. That's not the interesting number. The interesting number is what moved it: identifying where an operation was quietly leaking money or time, and building the case for fixing it before a client noticed on their own. Across four clients, that pattern surfaced seven expansion opportunities worth roughly $128,000 in additional annual recurring revenue. On the retention side, the average client saw about $50,000 in annual cost reductions once the right problem got named and measured.
Forty-eight check-ins. Twelve executive updates. The job was mostly this: sit across from an owner-operator, look at what their systems actually showed versus what they assumed was true, and be the person willing to say "here's the gap, and here's what it's costing you."
The same gap kept showing up, industry after industry: labor cost is on the P&L every month, and the revenue a phone operation quietly forgoes (to understaffing, to calls that get answered but not booked, to a CSR who leaves mid-ramp) is not. Nobody was hiding it. Nobody was measuring it, either, because none of the systems these businesses already run are built to. That's the whole premise DialWorth is built on, and it did not come from a market report. It came from sitting in enough of those rooms to notice the same blind spot every time.