What the diagnostic actually hands you.
A written report, twelve to sixteen pages. It is built to survive being forwarded to someone with a finance background and read sceptically.
The number
One page. The range, the most-likely value, monthly and annualized, in both revenue and contribution margin. Nothing else on the page.
Reconciliation waterfall
Total inbound demand through answered, through booked, into the three loss buckets, closing against the gap.
Capacity analysis
Occupancy by day of week and half hour, your abandonment curve with fitted caller patience, and the interval-level staffing gap.
Conversion analysis
Stage funnel, per-rep variance with the mix normalization shown rather than asserted, and the specific stages carrying the loss.
Turnover analysis
Separations in the window, fully loaded cost per separation, and the recruiting-versus-ramp asymmetry called out on its own.
Sensitivity
Which assumptions drive the spread, ranked, in plain language.
Ranked remediation
Each fix with implementation cost, modeled monthly impact, payback period, a confidence rating, and what has to happen first.
What we could not measure
An honest limitations page. It is the page most likely to earn your trust.
Methodology appendix
Formulas, fitted parameters, and every assumption with its source classification.
Illustrative, generated from a modelled reference operation.
