Estimator

Six numbers you already know.

This is arithmetic, not a diagnostic. It applies the same formulas the full engagement uses, but to figures you type in rather than figures measured from your call records. Treat the output as an order of magnitude — enough to decide whether measuring it properly is worth your time.

Your operation

Inbound calls per month Every inbound call that reaches your phone system, answered or not.

CSRs on the phones

Average job value ($)

Average value of a completed job, not a quoted one.

Your call handling

Share of inbound calls never answered live (%) Abandoned in queue, rolled to voicemail, or rang out. If you do not know, leave 12 — that is our default, and it is flagged below.

Share of answered calls that become a booking (%) Across all inbound calls, including the ones that were never a real opportunity.

Your economics

Contribution margin (%)

CSRs lost per year

Margin net of direct labor, materials and vehicle cost. Owners think in revenue; the defensible figure is margin, so we report both.

Modeled forgone contribution margin

—

per month, most likely value

Capacity — calls never answered—
Conversion — answered, not booked—
Turnover — churn and ramp drag—
Total, most likely—

These three overlap. A call lost to abandonment cannot also be a conversion loss, and the coverage gap during a vacancy is already inside the capacity figure. This page adds them; the diagnostic reconciles them, and the reconciled total is normally lower than the sum shown here.

Assumptions in force

Every parameter, and where it came from.

This table is the short version of what the engagement report prints in full. An assumption sourced as a default is flagged, because a default is a place where we are guessing on your behalf.

▲ = industry default, not measured from your operation

Limitations

What this page cannot see.

When your demand actually arrives

Loss concentrates in half-hour intervals where offered load exceeds staffing. A monthly average cannot locate them. The diagnostic works at interval resolution and produces an occupancy map by day of week and half hour.

How patient your callers are

This page assumes a recovery rate for abandoned callers. The diagnostic fits caller patience from your own abandonment data and, where caller ID is available, measures recovery directly by matching abandoned numbers against later inbound calls.

Which stage your conversion loss sits in

Here it is one blended figure. The diagnostic decomposes it by pipeline stage and by rep, normalized for call mix, so the remediation points at something specific.

Your own best performer

This page assumes a plausible top-performer premium. The diagnostic benchmarks against the rep you actually employ, which controls for your market, your pricing and your lead mix in a way no external benchmark can.

Next step

Have the working shown to you.

We will send this estimate back as a written breakdown — every formula, every assumption, and the specific export you would need from your phone system and field-service software to replace each guess with a measurement.

Your inputs travel with the request so we do not make you type them twice. No call is booked automatically.