Request a data review
Estimator

Estimate your phone operation’s opportunity.

This is arithmetic, not a diagnostic. It applies the same formulas the full engagement uses, but to figures you type in rather than figures measured from your call records. Treat the output as an order of magnitude: enough to decide whether measuring it properly is worth your time.

Your operation
Ranks your score against others in the same trade, and suggests a starting job value below where we have sourced data for it. Nothing identifying is stored.
Every inbound call that reaches your phone system, answered or not.
Average value of a completed job, not a quoted one.
Your call handling
Abandoned in queue, rolled to voicemail, or rang out. If you do not know, leave 12; that is our default, and it is flagged below.
Across all inbound calls, including the ones that were never a real opportunity.
Your economics
Margin net of direct labor, materials and vehicle cost. Owners think in revenue; the defensible figure is margin, so we report both.
DialWorth Score
–/100
Select your trade to be ranked.
Answer rate–
Booking rate–
CSR retention–
How the score is calculated

Computed from the figures you typed, against a published rubric, not a measured distribution. The diagnostic replaces every input with a figure pulled from your phone system, and the measured score is usually different.

Modeled forgone contribution margin
–
per month, most likely value
Capacity: calls never answered–
Conversion: answered, not booked–
Turnover: churn and ramp drag–
Total, most likely–

Have the working shown to you
These three overlap. A call lost to abandonment cannot also be a conversion loss, and the coverage gap during a vacancy is already inside the capacity figure. This page adds them; the diagnostic reconciles them, and the reconciled total is normally lower than the sum shown here.
Next step

Have the working shown to you.

We will send this estimate back as a written breakdown: every formula, every assumption, and the specific export you would need from your phone system and field-service software to replace each guess with a measurement.

Your inputs travel with the request so we do not make you type them twice. No call is booked automatically.

One email with the breakdown. We do not sell or share your details. See the privacy notice.

Assumptions in force

Every parameter, and where it came from.

This table is the short version of what the engagement report prints in full. An assumption sourced as a default is flagged, because a default is a place where we are guessing on your behalf.

▲ = industry default, not measured from your operation
Where the industry defaults come from
  • Suggested job value by trade. Reported average repair or service-call cost, not a blended figure that includes installs and replacements, which run higher for trades like roofing, HVAC, and moving. Sourced from Angi's cost guides: HVAC $350, plumbing $340, electrical $351, roofing $1,172, water damage restoration $3,867, landscaping/lawn care $300, pest control $171, junk removal $241, moving/storage $1,696 (local-move average), garage doors $265, pool services $725, tree services $750, and appliance repair $170, all accessed August 2026. Cleaning, painting, flooring, solar, general contracting/remodeling, and locksmith have no single clean published average. Angi reports each as a wide, project-dependent range rather than one figure, so those six keep the $520 general default rather than have one picked for them. Either way, your own number is better than ours.
  • Direct cost per separation ($7,900). A DialWorth buildup (posting, screening, interviewing, and training at both trainee and trainer loaded rates, plus supervisor overhead) for a skilled-trade CSR or dispatch role, not a published figure. For an external anchor: SHRM's 2025 benchmarking survey puts the average cost per hire across all nonexecutive roles, all industries, at $5,475 (published October 2025, 2,371 member respondents). Ours runs higher because it prices in training time and supervisor overhead that a general cost-per-hire figure does not.
  • Recovery rate, closable gap, and best-performer spread are not trade-differentiated, on purpose. These are the parameters a real engagement measures from a client's own rep-level call data; publishing a per-trade average for them would be exactly the kind of context-free benchmark this site argues against on the benchmarks page. The ranges shown are conservative bounds, not a trade-specific estimate.
Limitations

What this page cannot see.

01

When your demand actually arrives

Loss concentrates in half-hour intervals where offered load exceeds staffing. A monthly average cannot locate them. The diagnostic works at interval resolution and produces an occupancy map by day of week and half hour.

02

How patient your callers are

This page assumes a recovery rate for abandoned callers. The diagnostic fits caller patience from your own abandonment data and, where caller ID is available, measures recovery directly by matching abandoned numbers against later inbound calls.

03

Which stage your conversion loss sits in

Here it is one blended figure. The diagnostic decomposes it by pipeline stage and by rep, normalized for call mix, so the remediation points at something specific.

04

Your own best performer

This page assumes a plausible top-performer premium. The diagnostic benchmarks against the rep you actually employ, which controls for your market, your pricing and your lead mix in a way no external benchmark can.

Use your own counts

Put the definitions to work.

Track answer rate, abandonment and three booking rates with the free call center KPI spreadsheet. It includes a worked example and checks for inconsistent counts. No signup required.